The Perils of Familiarity
James Pereira James Pereira

The Perils of Familiarity

Expertise can foster complacency and familiarity can breed contempt. We explain why and what you can do about it

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Four tools for stress relief right now
James Pereira James Pereira

Four tools for stress relief right now

Stress may be inevitable but our response to it is not. Here are four tools to help you become more skilful and resourceful at handling the kinds of stressful situations we all face.

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Balanced exchange: the heart of good client service
James Pereira James Pereira

Balanced exchange: the heart of good client service

Balanced exchange is the systemic principle at the heart of good client service. But are we always honest to ourselves about what we are expecting from our client relationships? Read on to discover more.

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Four tools for better problem-solving
James Pereira James Pereira

Four tools for better problem-solving

As professional advisors, our perspective can either limit or expand our capacity for problem solving. If you want to expand yours, this post is for you.

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